Frequently Asked Questions

We offer a 30-day return policy for all unworn items in original packaging. Items must be returned with original tags attached. Refunds are processed within 5-7 business days after we receive your return.

Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available for an additional fee. Orders over $75 qualify for free standard shipping.

Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Customs fees and import duties are the responsibility of the customer.

Please refer to our Size Guide for detailed measurements. We recommend measuring your foot and comparing it to our size chart for the best fit.

Yes, all our products come with a 1-year manufacturer's warranty against defects in materials and workmanship. Normal wear and tear is not covered.

Yes, exchanges are available within 30 days of purchase. Simply contact our customer service team and we'll process your exchange request. Shipping for exchanges is free.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (for select regions).

Once your order ships, you'll receive a tracking number via email. You can track your order using this number on our website or the carrier's website.

Yes, gift wrapping is available for $5 per item. You can add this option during checkout.

Care instructions vary by material. Generally, we recommend cleaning with a soft brush, avoiding harsh chemicals, and storing in a cool, dry place. Check our Shoe Care Kit for proper maintenance products.